Six6s Bangladesh Support and Customer Service

Live chat is the fastest way to get answers. It connects you directly to the support team in real time.

• How to access: Open the website or app and click the chat icon in the bottom-right corner. No login required for basic queries.
• Best for: Account issues, deposit confirmations, withdrawal status, game errors, bonus questions.
• Availability: 24 hours a day, 7 days a week.
• Languages: English and Bangla.
• Response time: Most messages answered within 1–3 minutes.
• Tip: Have your account ID or transaction reference ready to speed things up.

Email is ideal for detailed issues or when you need to attach documents. Use it for non-urgent matters that require a paper trail.

• How to send: Write to [email protected] with your account details and a clear description of the issue.
• Best for: KYC document uploads, account verification, complex payment disputes, formal complaints.
• Response time: Most emails answered within 2–6 hours, though complex cases may take up to 24 hours.
• Tip: Use a clear subject line like “Withdrawal Issue – Account ID 12345” and attach screenshots or documents where relevant.
• Follow-up: If you don’t hear back within 24 hours, send a follow-up or contact via chat.

Call the helpline when you need immediate assistance or prefer speaking to someone directly.

• How to call: Dial the helpline number 24 7 listed on the contact page. Calls are free from most networks in Bangladesh.
• Best for: Urgent account lockouts, suspicious activity, high-value withdrawal delays, identity verification issues.
• Operating hours: 24/7 customer service.
• Languages: English and Bangla.
• Wait time: Typically under 5 minutes during off-peak hours, up to 10 minutes during busy periods.
• Tip: Call during late-night or early-morning hours to avoid queues. Have your registered phone number and account ID ready before dialling.

Messaging apps and social platforms offer quick, informal help. Use them for general questions or status updates.

• Platforms available: WhatsApp, Telegram, Facebook Messenger, and Twitter.
• How to join: Links to official channels are on the website footer and contact page. Verify the account before sharing personal details.
• Best for: Bonus inquiries, promo codes, general help, platform updates.
• Response time: 5–15 minutes on WhatsApp and Telegram, up to an hour on social platforms.
• Tip: Start with your account ID or username to avoid back-and-forth. Avoid sharing passwords or sensitive banking info over social media.
• Security note: Only contact official verified accounts. Fake profiles exist, so double-check the handle.

Technical support handles game malfunctions, payment failures, and app errors. Contact them when standard support cannot resolve the issue.

• How to reach: Use the dedicated technical support email ([email protected]) or select “Technical Issue” in the live chat menu.
• Best for: Login problems, payment gateway errors, game freezes, app crashes, bet settlement disputes.
• Response time: Most technical queries resolved within 1–4 hours. Complex cases may take up to 48 hours.
• What to include: Error screenshots, device type (Android/iOS), app version, time of the issue, and any error codes displayed.
• Tip: Clear your cache and restart the app before reporting. This solves most minor glitches and speeds up resolution if escalation is needed.

VIP members get faster service and a dedicated contact line. Priority support is available to players who meet certain activity thresholds.

• Who qualifies: Players with VIP status or those who reach high deposit or wagering levels. Check the loyalty programme page for exact criteria.
• How to access: VIP players receive a dedicated WhatsApp number or priority chat link via email. Use this for all future queries.
• Best for: High-value withdrawals, urgent account matters, personalised bonus requests, event invitations.
• Response time: Priority support typically responds within 1–2 minutes on chat and under 30 minutes via email.
• Tip: Mention your VIP status in the first message if contacting through a general channel. Keep your dedicated contact details private and do not share them publicly.